TD Insurance Customer Service 24/7: Contact Numbers & Hours

A late-night fender bender or a burst pipe at 2 a.m. — emergencies don’t keep business hours. TD Insurance knows this, which is why it offers a 24/7 emergency claims line through Global Excel at 1-833-962-1140, while keeping general customer service for quotes and policy changes within standard weekday windows (TD Insurance Official Claims Page). This guide breaks down every way to reach TD Insurance, when each channel works, and what to expect when you call.

24/7 Emergency Claims Assistance (Global Excel): 1-833-962-1140 ·
General Customer Service Hours (Auto & Home): Mon–Fri 8am–8pm ET ·
Home Insurance Saturday Hours: Sat 9am–4pm ET ·
Fraud Reporting Hotline: 1-800-465-5463

Six contact methods, one pattern: TD Insurance concentrates its 24/7 attention on emergencies, while routing everyday inquiries to business hours.

The pattern: TD Insurance reserves its 24/7 attention for emergencies. Everything else runs on a schedule.

Does TD Canada have 24/7 customer service?

What is considered 24/7 support?

TD Insurance draws a sharp line: emergency claims assistance is available round the clock through its partner Global Excel at 1-833-962-1140 (TD Insurance Official Claims Page). This covers auto, home, and travel emergencies. But if you need a quote, a policy change, or billing help, you’re looking at standard business hours — Monday to Friday 8am–8pm ET, with home insurance open Saturdays 9am–4pm ET (TD Insurance Homepage (official)).

Emergency claims vs general inquiries

• Emergency claims: 24/7 – 1-833-962-1140 (toll-free Canada/U.S.)
• General inquiries (auto & home): Mon–Fri 8am–8pm ET – 1-866-361-2311
• Home insurance Saturday: 9am–4pm ET – same number
• Fraud hotline: 1-800-465-5463 – business hours (weekend availability not confirmed)

The catch: if you call the general line after hours, you’ll get a voicemail or be redirected to the emergency line only for claim-related emergencies. For non-urgent matters, you’ll need to wait until the next business day.

How do I contact TD Insurance Canada?

Phone numbers for auto and home insurance

The primary number for auto and home insurance general inquiries is 1-866-361-2311, staffed Monday–Friday 8am–8pm ET, and Saturdays 9am–4pm ET for home insurance. For students and alumni, there’s a dedicated line: 1-877-777-7136 (TD Insurance Homepage (official)).

Online contact options

You can send a secure message through your MyInsurance account at TD Insurance Homepage (official). This is ideal for non-urgent policy questions and document requests. Filing a claim online is also available 24/7 (TD Insurance Auto Claims FAQ).

Mail address for correspondence

For general correspondence, send mail to TD Insurance, P.O. Box 450, Toronto, ON M5J 2T9. For claims forms, mail to Global Excel, 73 Queen Street, Sherbrooke, Quebec J1M 0C9 (TD Insurance Official Claims Page). For managing your TD Bank accounts and insurance payments, you can use TD Bank EasyWeb Login.

The takeaway: TD Insurance provides multiple channels, but phone remains the fastest way for urgent matters. Online messaging is best for non-urgent policy changes.

How do I file an insurance claim with TD Insurance?

Emergency claims: 24/7 phone

For emergencies, call 1-833-962-1140 toll-free from Canada or the U.S., or 1-866-454-8910 for auto/home towing and claims initiation (TD Insurance Official Claims Page). The line is answered by Global Excel, TD Insurance’s claims administrator.

Non-emergency claims online

You can file a claim online at any time through tdinsurance.com/claims or via the TD Insurance Mobile App (TD Insurance Auto Claims FAQ). This applies to both auto and home claims.

What information you need

• Your policy number
• Details of the incident (date, time, location, description)
• Contact information for all parties involved
• Police report number (if applicable)
• Photos of damage (if possible)

Having these ready speeds up the process significantly.

Having your policy number and incident details ready turns a stressful moment into a smoother process — even at 2 a.m.

What are TD Insurance customer service hours?

Auto insurance hours

Auto insurance customer service is available Monday–Friday 8am–8pm ET at 1-866-361-2311 (TD Insurance Homepage (official)).

Home insurance hours

Home insurance shares the same number but has extended hours: Monday–Friday 8am–8pm ET, Saturday 9am–4pm ET (TD Insurance Homepage (official)).

Claims hours

The emergency claims line operates 24/7. Non-emergency claims can be filed online any time. The claims phone line for non-emergencies is available during business hours (TD Insurance Official Claims Page).

The pattern: TD Insurance reserves its 24/7 attention for emergencies. Everything else runs on a schedule. If you’re calling outside those windows, use the online portal.

How do I contact TD Insurance from outside Canada?

Toll-free numbers from the U.S.

From the United States, you can call the emergency claims line 1-833-962-1140 toll-free. For general inquiries, the same number 1-866-361-2311 also works toll-free from the U.S. (TD Insurance Official Claims Page).

Collect call options

If you’re outside North America, you can call Global Excel collect at +1-519-988-7629 for emergency claims. For TD Credit Card emergencies, call collect at +1-416-977-4425 (TD Insurance Official Claims Page).

Online contact

International travelers without calling access can use the online contact form at tdinsurance.com or send a secure message via MyInsurance. Policyholders should check their policy documents for any country-specific contact numbers.

The trade-off: toll-free coverage from the U.S. is excellent, but outside North America you’re limited to collect calls or online channels. Save those numbers before you travel.

How to File a Claim with TD Insurance: Step by Step

1. Assess the situation: If it’s an emergency, call 1-833-962-1140 (24/7). For non-emergencies, gather your information.
2. Collect details: Policy number, incident details, contacts, police report, photos.
3. File the claim: Online at tdinsurance.com/claims or via the mobile app, or call the claims line 1-866-454-8910 during business hours.
4. Follow up: Use your claim number to track progress through MyInsurance or the app.

These steps apply to both auto and home insurance claims. For credit card or travel insurance claims, use the respective numbers listed earlier.

What’s Confirmed and What’s Unclear

Confirmed facts

• 24/7 emergency claims support via Global Excel at 1-833-962-1140 (TD Insurance Official Claims Page)
• General customer service not 24/7; hours Mon–Fri 8am–8pm ET (TD Insurance Homepage (official))
• Fraud hotline 1-800-465-5463 staffed during business hours (TD Insurance Homepage (official))
• Home insurance Saturday hours 9am–4pm ET (TD Insurance Homepage (official))

What’s unclear

• Whether the fraud hotline operates on weekends – not specified on official site (TD Insurance Homepage (official))
• Exact average wait times for phone support
• International collect number for general inquiries not publicly listed
• Exact hours for the student/alumni line are not specified on the official site

The confirmed facts are well-documented, but several operational details remain unconfirmed — a reminder to verify directly when calling.

What TD Insurance Says About Its Service

TD Insurance’s Problem Resolution page states it is committed to providing the best customer experience (TD Insurance Problem Resolution page (official)).

“Speak with a licensed TD Insurance Advisor. 1-866-361-2311. Monday – Friday from 8 a.m. to 8 p.m.”

— TD Insurance Homepage (official)

For Canadian policyholders, the implication is straightforward: program 1-833-962-1140 into your phone today, because when an emergency happens at 3 a.m., there’s no time to search for a contact number. For more TD digital tools, see our guides on TD Bank EasyWeb Login and TD Active Trader Login.

Frequently asked questions